Charms Mini Assorted Pops, 300 Pops Included

You’ll find this date in your Order Confirmation email and by checking 'My Orders' in 'My Account'.

Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, go to 'Track Order' in your account.

If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon.

If your items have been shipped in separate packages, you’ll receive separate shipping confirmation emails with different tracking numbers. This way you can track each parcel individually.

There are a couple of things that may affect the amount you’re due.

• If you used a promo code, check if your order still meets the conditions of the code without the items you’ve returned. See the above example of how your refund may be affected.
• If you paid for delivery, this would only be refunded for cancelled orders under the Distance Selling Regulations or if the item was faulty.
• For US, subject to any exclusions that may apply, we may have deducted and retained $4.99 from your order in accordance with our Fair Use Policy (see here for further details).

If you still think your refund is incorrect, or if all the above timeframes have passed and you still haven’t received your refund, please get in touch with us and provide your proof of postage – we’ll be happy to help.